TERMS AND CONDITIONS

CHAPTER 1. GENERAL DEFINITIONS

1. Website Use – www.printcup24.eu

   UNICUP SERGEI MALTCEV Sp. z o.o., with its registered office at ul. Warszawska 54-62, 82-300 Elbląg, Poland, VAT EU: PL5783158836 (the “Company,” “we,” or “us”), operates the website located at
   www.printcup24.eu (the “Website”). By using the Website, you agree to comply with all the terms, conditions, and notices contained or referenced herein (the “Policy”). In addition, when subscribing to or otherwise utilizing certain services from the Website, you may be subject to additional rules applicable to those services.

2. Acceptance of the Policy

   Each Customer should read this “Policy.”
   BY USING THE WEBSITE, YOU ACCEPT THE POLICY AND AGREE TO BE BOUND BY IT.

3. Remedy for Dissatisfaction

   YOUR REMEDY FOR DISSATISFACTION WITH THE WEBSITE OR ITS CONTENT IS TO STOP USING THE WEBSITE.

4. Availability of the Policy

   This “Policy” is available on the Website.

5. Exclusive Application

   Only this “Policy” applies. In legal relations with the Seller, any general terms and conditions (e.g., sales, delivery) or other regulations used by Customers do not apply unless expressly agreed otherwise by the Parties in writing.

6. Definitions

    

   • Goods or Product – the goods sold in the Store, included in the Seller’s offer.
   • Electronic Service – a service within the meaning of the Polish Act of July 18, 2002 on the provision of electronic services (Journal of Laws 2016.1030, as amended), provided electronically by the Service Provider to the Customer via the Website.
   • Account – an Electronic Service identified by a unique username (login) and a password set by the Customer; it is a set of resources in the Service Provider’s IT system where the Customer’s data and information about his or her activities in the Store are collected.
   • Agreement – a distance (online) contract for the purchase of Goods, concluded when the Customer places an Order in the Store and the Seller accepts it.
   • Order – an instruction to purchase Goods submitted by the Customer using technical communication means.
   • Order Creator/Configurator – a script/tool that constitutes a means of electronic communication, enabling the Customer to prepare an artwork/design and place an Order.
   • Newsletter – an Electronic Service in the form of an email distribution list, enabling subscribing Customers to automatically receive periodic messages (newsletters) from the Service Provider about the Website, including new or promotional offers.

CHAPTER 2. BASIC AND TECHNICAL INFORMATION

1. The Seller offers the following types of Electronic Services:

    

   • Online Store
   • Newsletter
2. The Seller provides electronic services in accordance with this Policy.
3. To use the Online Store, the Customer must have a computer or other device that allows for Internet access, as well as a valid, active email account.
4. The Customer is prohibited from providing unlawful content.
5. Using the Online Store can involve typical internet-related risks, such as spam, viruses, and hacker attacks. Customers should implement appropriate technical measures to reduce these risks, such as antivirus software and programs that protect their identity.
6. The contract for the provision of electronic services is concluded via the Online Store. The Customer may terminate the use of electronic services at any time by leaving the Store or by deleting his or her Account. In such a case, the contract for the provision of electronic services will end automatically without the need for additional statements by either party.
7. It is not possible to use the Online Store anonymously or under a pseudonym.

CHAPTER 3. ACCOUNT

1. Registering an Account on the Online Store’s website is free of charge and requires the following steps:

    

   • The Customer must fill in the registration form, providing the required data and making the necessary declarations.
   • A verification link is sent to the Customer’s email address provided during the registration process.
   • Logging in to the Account requires the Customer’s login (email) and the password set by the Customer. The password is confidential and must not be shared.
2. The Account allows the Customer to enter or modify personal data, place and check Orders, and view Order history.
3. The Account service is provided free of charge for an indefinite period.
4. The Customer may delete (resign from) the Store Account at any time by sending a relevant request to the Seller at
   sales@unicup.com
   or in writing to:

   Unicup Sergei Maltcev Sp. z o.o.
   ul. Warszawska 54-62, 82-300 Elbląg, Poland

5. Newsletter: The Newsletter service is provided only with the Customer’s prior consent and is free of charge for an indefinite period. The Customer may unsubscribe from the Newsletter at any time by sending a request to
   sales@unicup.com
   or in writing to the address above.

CHAPTER 4. SALES

1. Goods

1. All Products offered in the Store are new and free of defects.
2. Products are available in the following versions:

    

   • Standard products (without personalization)
   • Products made to the Customer’s individual specifications, including:
     • paper cups with wrap-around print on demand,
     • paper napkins with the Customer’s individual print,
     • plastic cups with labels printed individually per the Customer’s request.
3. Detailed descriptions of the Goods can be found on the Online Store’s website.
4. Certain Goods may include warranties or after-sales services. Detailed information can be found in the individual product descriptions.
5. The Seller reserves the right to make changes to the form, color, or other characteristics of the Goods, as long as such changes do not reduce their advertised quality.

2. Orders and Their Fulfillment

1. Orders are placed in the following ways:

    

   • Standard Products: by adding them to the cart in the Online Store and confirming the Order.
   • Products with custom print: via the Order Creator/Configurator.
     • The Customer can design the artwork online using the configurator and then place the order.
     • Alternatively, the Customer may prepare the design offline (in a graphics program) using a template (available on the product page) and then upload it to the configurator before checkout.
     • Note: The Customer can check the 3D preview of the design in the configurator before finalizing the order.
2. By placing an Order, the Customer confirms that he or she has read the Product description on the Online Store’s website.
3. The Customer must carefully fill out the Order form, providing accurate data and choosing the payment and delivery methods.
4. During the Order process, the Customer declares acceptance of this Policy, consents to the processing of personal data, agrees to receive commercial information (where required), and acknowledges the Privacy and Cookies Policy.
5. Orders can be placed 24/7. Orders placed on weekends or public holidays will be processed on the next business day.
6. By placing an Order, the Customer makes a binding declaration of intent to purchase the Goods. Any additional agreements must be made in writing.
7. The Seller will send an Order confirmation to the Customer’s email address. The Order is deemed accepted for processing once this confirmation has been sent.
8. For paper cups in quantities from 100 to 2000 pcs, the typical production lead time is 24–48 hours.
9. The Seller has the right to refuse to conclude a contract or to fulfill an Order without providing reasons.
10. The Seller notes that the printing method for cups is Memjet.

3. Artwork Requirements

1. The Customer provides artwork for custom-printed Products in Adobe Illustrator, Adobe Acrobat (with text converted to outlines), or Adobe Photoshop.
2. Artwork must be prepared using the templates available for download on the relevant product page on
   www.printcup24.eu.
3. All designs are prepared by the Seller based on materials provided by (or agreed with) the Customer.
4. Artwork based on cup templates from other manufacturers will not be accepted for printing.
5. Acceptable Formats and File Requirements

    

   • Color model: CMYK (not RGB). If a file is submitted in RGB, the final print may differ from what the Customer expects. Pantone® colors must be converted to CMYK.
   • Resolution: 300 dpi.
   • File formats: PDF, JPEG, EPS, AI.
   • File Preparation:
     • The file must be sized exactly according to the provided template, including any glue tab and the positioning of logos/text.
     • Text and logos must be on separate layers from the background.
     • All fonts must be converted to outlines or the font files must be included.

4. Payments

1. All prices for Goods shown in the Online Store are net prices in EUR (i.e., not including tax). The price of the Goods does not include the costs referred to in section 3 below. The price in effect at the time of placing the Order is binding on both parties.
2. Sales to EU countries for customers with a valid EU VAT number are carried out without VAT (intra-Community supply). If the Customer does not provide a valid EU VAT number, local VAT may be added according to applicable rules.
3. The Customer bears any costs related to the delivery of the Goods (e.g., shipping, postage, courier services) as well as any other additional charges. The amount of these costs depends on the delivery method chosen by the Customer and is disclosed during the Order process.
4. The Customer may pay by:

    

   • PayPal,
   • VISA, MasterCard, or American Express (cards supporting online transactions, i.e., with CVV2 code),
   • Bank transfer.

   After placing the Order, the Customer must pay the total amount to the Store’s bank account. The Order will be processed once payment has been credited. For each sale, the Store issues an invoice, which is delivered electronically to the Customer.

5. Delivery

1. Products are shipped to the address specified by the Customer during the Order process, unless otherwise agreed by the Parties.
2. Products are delivered by courier only to the following countries:
   UK, USA, Canada, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Norway, Switzerland.

    

   • Standard delivery time: 2 business days within Poland, or 4–5 business days to the above countries (depending on the courier) from the date of dispatch.
   • The Customer may purchase an “Express Delivery” service (1–2 days).
3. Risk and Inspection

    

   • When the Goods are handed over to the Customer or the carrier, all benefits and risks associated with the Goods (including the risk of accidental loss or damage) transfer to the Customer.
   • Accepting the shipment without reservation means that any claims for loss or damage in transit expire unless:

      

     1. The damage was recorded in a protocol before accepting the shipment.
     2. Such a protocol was omitted due to the carrier’s fault.
     3. The loss or damage was due to the carrier’s deliberate act or gross negligence.
     4. The damage, not visible externally, was discovered by the Customer after acceptance within 7 days, and the Customer immediately requested inspection and proved the damage happened between dispatch and delivery.
   • If the shipment is damaged, lost, or otherwise compromised, the Customer should (within 7 days of receiving it) file a complaint with the Seller to facilitate any claims against the carrier.

CHAPTER 5. LIABILITY UNDER WARRANTIES

1. The Seller warrants that, at the time of shipment, the Products comply with the specifications and are printed in accordance with the design created in the configurator. If needed, the Seller may make minor adjustments to the design due to technical printing requirements (e.g., repositioning a logo).
2. The Buyer must inspect the delivered Products immediately, at their own expense. If any of the Products do not meet the specifications or the Order, the Seller may replace them free of charge or, at the Seller’s discretion, refund the purchase price. The Seller shall have no further liability to the Buyer.
3. Failure to provide written notice of any claim within 15 days of the date of delivery or from the start of Product use constitutes the Buyer’s unconditional acceptance of the Products and a waiver of any claims regarding quality.
4. In the event of personal injury caused by a defective Product, the maximum amount of damages—whether based on contract or tort (including negligence)—is limited to the price paid by the Buyer for the particular Products in dispute. The Seller is not liable for lost profits, loss of business, damage to goodwill (direct or indirect), or any indirect or special damages, even if informed of their possibility.
5. The Buyer assumes full responsibility and releases the Seller from any liability for the use of any design, trademark, or trade name that the Buyer requests to be printed on the Products.

CHAPTER 6. WITHDRAWAL FROM THE AGREEMENT

Right of Withdrawal: For custom or “print on demand” Products, the Customer’s right of withdrawal from the Agreement ends once production of the Product has started.

CHAPTER 7. PROCEDURE FOR HANDLING COMPLAINTS

1. Complaints regarding Electronic Services should be submitted by the Customer in writing or via email to:
   sales@unicup.com.
2. The complaint should include:

    

   • A detailed description of the problem,
   • The Customer’s demand (i.e., the requested resolution),
   • Photographic or other relevant documentation, if applicable.
3. The Seller will consider the complaint within 5 days of receipt. Complaints that do not meet the requirements set out in this Policy may be left unaddressed. If the complaint is accepted, the Seller will take appropriate action (e.g., replacement, refund, or another form of resolution).

CHAPTER 8. INTELLECTUAL PROPERTY

1. The rights to the Website and all its content belong to the Seller.
2. The web address where the Store is located, as well as the content of
   www.printcup24.eu,
   is protected by copyright and intellectual property law.
3. All logos, proprietary names, graphic designs, videos, texts, forms, scripts, source code, passwords, trademarks, and service marks are registered trademarks and belong to the Seller, the manufacturer, or the distributor of the Goods. Downloading, copying, modifying, reproducing, sending, or distributing any content from
   www.printcup24.eu
   without the owner’s consent is prohibited.
4. The Seller also states that:

    

   • The use of the cup design (shape and pattern) by Customers or third parties is prohibited without the Seller’s consent.
   • Any cups remaining from overproduction (under the Agreement) may be used by the Seller as samples or for marketing purposes (e.g., portfolio photos). The Customer agrees to this by default. In case of objection, the Customer must inform the Seller no later than at the time of placing the Order.

CHAPTER 9. FINAL PROVISIONS

1. For matters not covered by this “Policy,” the relevant provisions of generally applicable law in the Seller’s jurisdiction apply.
2. The Seller reserves the right to make changes to this “Policy.” Contracts concluded before any changes take effect shall be governed by the version of the Policy in force at the time the Order was placed.
3. Any deviation from this “Policy” requires a written agreement signed by both Parties; otherwise, it is invalid.
4. All disputes arising between the Parties shall be submitted to the competent court for the Seller’s registered office.